Outbrain Sucks Customer Reviews and Feedback

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Outbrain is a web advertising platform that displays boxes of links to pages within websites. It displays links to the sites' pages in addition to sponsored content, generating revenue from the latter.

“I will never use it again!” says "Andy L." on a review on Sitejabber on August 2, 2020:

"I challenged the view figures with outbrain for two reasons: 1) one the number of people they said didn't watch over 30 seconds on my views didn't match (in any way) normal conversions. And 2) more critically YouTube removing a large number of those views. I can't prove they were not genuine but YouTube is normally pretty good at spotting this kind of thing. The customer service has been shocking and they took full payment in the middle of the discussions before responding - I would avoid them."


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Former Employee - Marketing says

"- Very little company focus. - Very reactive roadmap planning - Lack of transparency - Indecision - High turnover - Doing right by publishers is consistently punted in favor of short-term profit."

Current Employee - Anonymous Employee says

"Company has no idea where it is going. Management have no idea how structure the teams or communicate. Staff are very demotivated."

Former Employee - Anonymous Employee says

"Lack of transparency, ego driven and low salaries"

Former Employee - Anonymous Employee says

"For muchof the company's life, they were the only game in town aside from display ads. But now there is major competition in the market, and that is causing some flailing. There is a lot of pressure on sales/accounts to lock in clients, and on product/engineering to copy what competitors do, and on management to ensure constant growth in a very different landscape. As a result, a lot of the original magic has been lost. Outbrain's big claim to a competitive advantage is that they have better quality links than the competition. While that might have been true in the past, Outbrain now shares most of their best advertisers with their competition. So it is kind of moot at this point. The leadership can be arrogant about this. The response seems to be "We invented this space" or "We're the only one with content guidelines." It is not really clear what that means beyond "We have less Cash4Gold links, but they still have plenty of Kim Kardashian and bikini links." But the latter is what seems to offend people most. As a result of the arrogant responses in the face of intense competition, Outbrain is getting out-innovated and losing ground to rivals, including Gravity (owned by AOL) and nRelate (owned by IAC). The biggest threat though, is Taboola, which is actually less than half the size in terms of headcount, but really starting to win the space and seems to be developing better technology."

Former Employee - Full Stack Developer says

"poor management leadership. not recommended"

Former Employee (Former Employee) says

"Beware of a company that makes you feel like you're working in Disneyland. Lots of bells and whistles, but at the end of the day, a very vicious, heartless culture lies underneath.Great health benefits, catered lunch 1x a weekHighly pretentious millennials as co-workers, very mismanaged, grossly over-spends, lays offs"

Employee (Current Employee) says

"Very disappointing company with some very nice people. Overall there is no direction. It is very clear the company is only looking out for the business & not the employees."

Director (Former Employee) says

"Leadership scurries about trying to protect themselves while feeding middle management and below only the facts needed to get them to do what leaders want. Generally HR and leadership is blind to the shortcomings of the executive level of the organization. A demotivating mix of hubris and panic permeates decision making. Still, they hire good people for middle management and below; they want to do good work and make good decisions, but are undermined by rudderless leadership."

Administrative (Current Employee) says

"There are a lot of great things about the product and plenty of opportunities to learn and grow, but there was no work-life balance whatsoever."

Account Manager / Customer Success Manager (Current Employee) says

"It can be and is a fun place to work due to the people you work with. Beyond that, it's a typical ad tech/digital advertising company. Work hard, play hard culture.Weekly lunchNo advancement"

Pyjama Bear says

"Never click on Taboola/Outbrain scam ads.

The name Outbrain itself is evidence of a scam network by making people who are insecure about their intelligence overcompensate by going for things that sound smart. Just like the simple puzzle scams that are meant to weed out the 99% that are too smart for the following scams.

Never buy medicine outside of approved pharmacies. Most of it is random leftover medicines (heart medicine et cetera) being relabeled as miracle cures yet circumventing government approval. You better hope that they only took your money and ran.

The ads promising that you will become rich quick are also scams. If someone had a perfect recipe for success, that person would just borrow money and reinvest until the market is dilluted. If they just want your identity for something, you may become a scapegoat for money laundering and end up in prison."


"Outbrain is just as bad as google adwords- Watch for hidden fees that don't pop when doing your campaign- poor customer service that seem unsure when they answer a question- I'm not one to DIS on anything but OutBrain really has been bad so far"

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